Contact Info

Call or Mail

Physical Address
793 Peaceful Valley Road, North Creek, NY 12853

Mailing Address
PO Box 470, North Creek, NY 12853

Phone Numbers:
Main Phone: (518) 251-2411
Snow Phone: (518) 251-5026
Snowsports Reservations: (518) 251-4804

Current Office Hours:
Our offices are open Monday-Friday from 8 am to 3:30 pm.

Customer Service – Purchases & Cancelations

For questions, changes, or cancellation requests regarding an order—whether you purchased online or in-person—complete our Customer Service form below.

CUSTOMER SERVICE FORM

General Inquiries

For help planning your trip to Gore Mountain or any general inquiries, complete the General Inquiries form below.

GENERAL INQUIRIES FORM

Lost & Found

If you have lost any item(s) at Gore Mountain, please fill out the Lost Item form below, and we will contact you if and when your item is returned.

LOST ITEM FORM

Donation Requests

We are no longer accepting any donation requests. Thank you for thinking of Gore Mountain.

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Customer Service

For questions, changes, or cancellation requests regarding your order, please complete the form below and a customer service representative will be in touch shortly. For changes and cancellation requests that are approved for credit, the value will reflect the dollar value spent on tickets and/or rentals. However, please note that a one-time transaction fee of $15 per order will be deducted from the amount credited. Credits will be issued via e-mail. Credits can be used online to re-purchase lift tickets, lessons, and rentals. For Lesson Reservation changes/cancellations, there will be a $15 cancellation fee for adult/youth Group Lessons and a $45 cancellation fee for Private Lessons. For full Lesson Reservation Policy, please click here.

During periods of high volume for change or cancellation requests, please be patient as we work through them. Please do not fill out multiple forms. It may take us a few days to process your request.

  • This field is for validation purposes and should be left unchanged.
  • This can be found on your confirmation email and/or your print@home ticket(s) (e.g. 20972281)

General Inquiries

For help planning your trip to Gore Mountain or any general inquiries, complete the General Inquiries form below.

Have a question? Need some extra help? This form works great for that!

  • This field is for validation purposes and should be left unchanged.

Lost & Found

If you have lost any item(s) at Gore Mountain, please fill out the form below, and a representative will contact you if and when your item is returned.

  • This field is for validation purposes and should be left unchanged.
  • (Provide unique details if possible. For example phone lock screen, colors, size, manufacturer, etc.)
  • MM slash DD slash YYYY
  • (For example lodge name, trail, lift, restaurant, etc.)

Important Phone Numbers

(518) 251-2411

We are answering phones 8:30am-3:30pm daily.

If you’re calling us, here are some mountain extensions and/or direct lines to speed up your connection to the department or area you are trying to contact.  If you are unsuccessful in reaching a certain department, please dial 0 for assistance.

Mountain Extensions
Guest Services Office: x1001
Snow Sports Information: x1004
Group Sales & Special Events: x1124
Retail Shop: x1060
Tuning & Repair Shop: x1061

Direct Lines
Snow Conditions: (518) 251-5026
Snow Sports Lesson Reservations: (518) 251-4804
NYSEF Office: (518) 251-2825
Ski Bowl Lodge: (518) 251-0899
Daytime Emergency: (518) 251-3838

Mailing Address
PO Box 470, North Creek, NY  12853

Shipping & GPS Address
793 Peaceful Valley Road, North Creek, NY  12853

Please note our offices are closed on Memorial Day, Independence Day (observed), Columbus Day, and Thanksgiving Day.